Howe Music Tuition regard your privacy as important and any personal information you give to us will be used in accordance with the GDPR (General Data Protection Regulation). We do not store any personal information about individuals who visit the www.howemusic.com website, except where those individuals provide contact information, use our online contact forms, subscribe to our blog or register to our customer portal. We will provide the customer portal to you on the basis of the information that you have provided. You agree to provide accurate information and to update any changes to your information. Any information you provide will only be used for the reasons specified, and will not be shared with any third party without your consent, unless required by law or unless required for the provision of services contracted for, or used by you.

We will amend or delete any personal data relating to you that are found to be incorrect or out of date. If you are aware of any changes that should be made to your personal data, please update them via the customer portal or contact us as soon as possible. You can request a copy of the details that we hold about you.

Cookies

Cookies are small packets of information which are downloaded onto your computer. We use first party cookies on our website:

• We use Google analytics cookies to track the number of users visiting our site, what pages are visited, the visitors country, what links the visitor clicked on to reach our site. This information is provided anonymously and cannot be used to identify you. 

• We use session cookies which help us provide services related to our customer portal which is hosted by a third party. These cookies help identify your browser and stores your preferences. They are only used if you register with our services.

• We use social plugins on our website so you can like and follow our pages. Twitter and Facebook use cookies to help this work.

Remove Cookies

To remove cookies, please take steps within your browser to refuse and/or delete cookies from this site (see here)

How we Collect and Use Information

When you register for our services or use our customer contact forms with the purpose of using our services, we collect and store your information and use it for the following purposes:

• the verification of your identity where required

• to provide you with the service activated and registered for

• for the ongoing administration of the service

• to allow us to improve the products and services we offer to our customers

• to notify you of changes and updates to our services

• to enable us to comply with our legal and regulatory obligations

When you subscribe to our blog we collect your email address and use it for the following purpose:

• To send blog posts on various topics to your email address

We will retain your information for as long as necessary to fulfil the purpose(s) above, and in accordance with the law. For customers using our customer portal, if there has been no contact or use of our services for more than 2 years your information will be deleted in accordance with our Data Protection Policy.

Disclosing and sharing Information

When you register for our services, we will only disclose your information to other parties in the following limited circumstances:

• where we are legally obliged to do so, e.g. to law enforcement and regulatory authorities

• where there is a duty to disclose in the public interest

• where disclosure is necessary to protect our interest e.g. to prevent or detect crime and fraud

• in order to provide the services used by you e.g. the use of our customer portal

• where you give us permission to do so

We use third party hosting companies to fulfil services on our behalf, e.g. website service providers and payment providers for the authorisation and settlement of credit and debit card transactions. We will provide information to those agents specifically for use in connection with those services. The information that we provide to them will be protected and encrypted. We currently use the following companies who are GDPR compliant:

• My Music Staff

• Go Cardless

• Stripe

When you subscribe to our blog your email is shared with Wix (our website host) who provide the service. Your details are not shared with anyone else.

Removing your Information

For registered customers, please contact us stating you would like your details removed. You will receive a confirmation of removal within 2 working days.

For those subscribed to our blog, please click the unsubscribe link at the bottom of any blog email. If you are unable to do this please contact us stating you would like to be unsubscribed from the blog and your details will be removed within 2 working days.

Links

Our Website contains links to other websites. Howe Music Tuition is not responsible for the privacy practices of other sites or organisations, and recommends you consult the privacy information on those sites.

Changes to this policy

This policy will be reviewed and updated versions will be posted on the Website.

Further information

To request a copy of the data held about you, or if you would like more information about Data Protection in Howe Music Tuition, contact us. Requests for data access will normally be responded to within 28 calendar days of receipt. Howe Music Tuition charges a small fee for some types of data access request, please contact us for more details. Before servicing the request, Howe Music Tuition will need to verify the identity of the subject making the request and in doing so may require copies of formal identification and proof of address. Where requests made by a parent are for data related to their child, Howe Music Tuition will refer to the guidance from the ICO in respect of children’s rights to their own data.

These terms may be updated from time to time

Last Updated: Sept 2021